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Contact and Support

How to Get Help​

ChannelUse for
Email: support@ympact.zendesk.comIntegration issues, onboarding, bug reports
Internal Slack: #api-supportQuick questions (internal teams only)

When Reporting an Issue​

Include:

  1. The traceId from the error message (if available)
  2. The payload you submitted (JSON message body or CSV file content)
  3. The full error message
  4. Environment (dev / test / stage / demo / production)
  5. Timestamp of submission
  6. Channel used (queue or SFTP)